The Effect of Computerisation on Employee Productivity: a Case of Uganda Revenue Authority - Masaka

Abstract

The study focused on the effect of computerization and employee productivity using a study of Uganda Revenue Authority, masaka. The objectives of the study were to establish the relationship between computer use and employees’ productivity, to establish the effect of appropriate computer packages on employee productivity and to establish the effect of computers on the operation efficiency. The study established the relationship between computer use and employee productivity. The study used both the qualitative and quantitative research approaches for the data collection. For the purpose of the research, the population constituted all staff members of Uganda Revenue Authority. A census was conducted for all the members of Uganda Revenue Authority using a questionnaire. The response rate attained was 100%. The data collected was provided by the staff members of Uganda Revenue Authority. The study revealed that organizations should retain IT staff and develop backup plans. The findings revealed that the level of computers had increased efficiency and productivity as the majority of the respondents answered that the use of computers had incorporated quantitative targets with a high significant mean of 4.17, this was supported by a variance of 0.769 refer to table 4.3 The researcher recommended that the organizations should embrace the use of computers and services so as to have competitive edge and improve service delivery to customers, provides a better solution to overcome those challenges in Organizations. The study mainly focused on one organization hence there is need to replicate the study using many other organizations so as to find out if there are any other factors on the effect of computer use and employees’ productivity.

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