Framework for Successful Implementation and Use of Information Systems in Organisations. Case Study: the Ministry of Heath - Uganda

Abstract

This study was about the development of a framework for successful implementation and use of Information Systems in organisations. It involved reviewing literature on the challenges that organisations are facing in the implementation and use of information systems. It also involved a review of the different IS implementation and use approaches that are currently in use. Questionnaires, interviews and focus group discussions were used to collect data. To analyze the collected data Colaizzi‟s (1978) framework for data analysis was used. The Ministry of Health, Uganda was considered as a case study with specific focus of the integrated Human Resource Information System (iHRIS). The analysis results indicated that MoH faces a number of challenges in the implementation and utilization of information systems. These challenges include; lack of a clear IS implementation methodology, inadequate computer skills among staff, limited stakeholder involvement, disunity and power wars and a presence of similar system among others.

Based on the findings of this study, an implementation and use framework for organisations was developed. The developed framework is an extension of Statnikova‟s (2005) IT implementation model. The different stages of Statnikova‟s model were improved using constructs adopted from other implementation and use approaches including, Lewin‟s change model, Diffusion of Innovations theory, TAM, TPB, UTAUT, TOGAF, IS Success model and other studies. Although the developed model is expected to help organisations realize maximum value out of there IS investments, there is need for the framework to be validated in a live environment and within multiple organisational contexts. Also the area of IS use is still in a young phase. Thus more research still needs to be carried out in these areas with emphasis on Uganda and other developing countries.

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