Performance Appraisal Process and Employee Performance Case Study: National Water and Sewerage Corporation, Mbale Office.

Abstract

The study set out to assess the effect of the performance appraisal process on employee performance at National Water and Sewerage Corporation (NWSC), Mbale Office. The study was based on following objectives; to determine the effect of appraisal planning on employee performance in NWSC Mbale branch, to examine the effect of appraisal implementation on employee performance in NWSC Mbale branch and to establish the effect of appraisal feedback on employee performance in NWSC Mbale branch. The study was guided by the goal-setting theory by Latham and Locke (2002), Equity Theory by John Stacey Adams in the (1960) and social justice theory. A descriptive case study research design was used with a mixed approach using both quantitative and qualitative data. Total population was 70 from which a sample of 59 was derived using Krejcie and Morgan, (1970) table. The results from the study indicate that: appraisal planning, implementation and feedback of the appraisal mostly affect the performance of the employees. Effective management of the above factors can polish the quality of the appraisals and positively enhance the performance of the staff.

The researcher therefore recommends the following; The management process of appraisal exercise must be taken with due consideration by both the appraises and appraisers so as to enable them have ample preparations, communicate clearly the performance goals to which the staff will be evaluated, train the staff on handling of the appraisal process and offer feedback either in form of rewards or performance gaps that require adjustment. Clear communication prior to and during the appraisals greatly helps prepare the staff for the entire appraisal process as well as better their understanding of its importance. It is the duty of the supervisors to offer constructive advice on performance lags and mitigate them through appraisals in order to better the performance that is assessed through subsequent appraisals.

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