Job Satistaction and Organisational Performance in the Pharmaceutical Distributors Industry: a Case Study of Joint Medical Store

Abstract

The study focuses on how employee job satisfaction contributes to organizational performance at JMS. The study was guided by the following objectives; to establish the effect of employee needs fulfillment on organizational performance; to examine how job characteristics affect organizational performance; and to assess the contribution of employment equity on organizational performance at JMS. Data was collected from the sampled respondents using self-administered questionnaires and an interview guide. The data was analyzed using the computer package SPSS (V18) and presented in percentages, means, standard deviations and application of Pearson Correlation Co-efficient plus the regression analysis to determine the significant relationships between the components of job satisfaction and organizational performance. The study revealed that there were significant positive relationships between, needs fulfillment, job characteristics, employee equity and organizational performance. The findings confirmed that employee job satisfaction was a major determinant of organizational performance at JMS. This was evidence from the regression results, needs fulfillment, job characteristics and employee equity showing a 39.1% variance in organizational performance. In conclusion, improvement in needs fulfillment, job characteristics and employee equity will enhance organizational performance at JMS. The study recommends therefore, that management at JMS offers the required needs by staff, identifies the required talents for the different jobs and also create awareness about the existing policies and regulations to staff. Management could consider putting in place a fully-fledged customized employee job satisfaction system to attend to staff grievances and complaints.

Login to download()