Management Process and Organizational Performance Case Study: Mtn Uganda Limited Mbarara Service Centre

Abstract

The study was about management process and organizational performance in MTN Uganda Limited Mbarara service center in Mbarara District basing on the following objectives; to examine the relationship between planning and organizational performance, to establish the relationship between organizational performance, to investigate the relationship between leading and the organizational performance and to analyze the relationship between controlling and organizational performance. The study adopted a case study design and a cross sectional surveys which utilized both qualitative and quantitative data collection. To obtain the purpose of this study, a sample of 36 respondents were selected using Krejcie and Morgan’s table out of a population of 40 respondents. Data was collected using questionnaires, interviews and documentations about the company. Computation and analysis of data was done using SPSS and descriptive statistics. Tables displaying frequencies and percentages on assessment of the topic were used for presentation. The study concluded that management process facilitates efficient decision making on how to allocate resources and maximize productivity in a way that management of MTN Uganda Limited reaches its objectives. The findings revealed that majority of the respondents believe in the competitive edge which helps the management of MTN Uganda Limited to set realistic prices and view on the current strength and weaknesses to their major competitors like Airtel, UTL and Orange. The findings also indicated that 53.8% of the respondents agreed that managers have the power to allocate resources, reward and punish behavior and give orders to their subordinates. The findings also revealed that 46.2% of the respondents are internally recruited since this offers wonderful opportunities for the current staff to further careers and the current employee being familiar to the company. The findings indicated that majority of the respondents attributed their products and services according to customer preference. The recommendations made were that management of MTN Uganda Limited should set its prices below that of competitors in order not to be outcompeted since most Ugandans are sensitive to prices of different products by buying the cheapest item therefore any company that sets its price low takes the advantage over the other. The study recommended that management of MTN Uganda Limited also needs to make sure that recruitment is done by an external firm to avoid recruitment of incompetent and biasness in the selection of the workers.

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