Operations Management and Performance of National Water and Sewerage Corporation. Case Study: National Water and Sewerage Corporation, Mbarara Area.

Abstract

The study examined operations management and performance National Water and Sewerage Corporation, Mbarara area. The following research questions guided the study: To assess the relationship of operations plan and performance of NWSC, to evaluate the relationship of process analysis and performance of NWSC, to examine the relationship of process analysis and performance of NWSC. During the data collection process, questionnaires were administered by the investigator to a sample of 52 employees of NWSC. There was a relationship between operations management and performance of NWSC, Majority of the respondents agreed that there is teamwork during the preparation of the plan. This encourages willingly participation of all the employees while exercising the activities. The findings illustrated that there was a relationship between process analysis and performance of NWSC, Majority of the respondents agreed that the corporation endeavor’s to pump enough water in order to enable continuous supply even in the dry seasons. The research illustrated that there was a relationship between operations design and performance of NWSC, Most respondents agreed that measurements are taken before new connections are made and in addition to that the customers are sensitized. This enables proper work flow of the connections. In conclusion, the research findings illustrated that there is a strong relationship between operations plan and performance of NWSC, the study also indicated a strong relationship between process analysis and performance of NWSC, there was a relationship between operations design and performance of NWSC. I recommend NWSC to enforce operations plan, process analysis, and operations design to achieve high performance.

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