Procurement Management and Service Delivery in the Public Sector Case Study: Entebbe Municipal Council

Abstract

This research studied procurement management and service delivery in the public sector and based on a case study of Entebbe Municipal Council.). The problem statement was; Entebbe Town Council has not been able to adequately provide these services to the citizens and this may be attributed to lack of proper procurement management.

The following were the specific objectives of the study: to assess the effect of procurement planning on service delivery, to establish the effect of ethical conduct on service delivery, and finally to explain the effect of the degree of professionalism on service delivery in the public sector.

The study adopted a case section design to establish the relationship between the variables. The data was collected using a structured questionnaire that captured quantitative and qualitative data from the respondents. The researcher used descriptive statistics, generated from SPSS to analyze the study findings.

Findings from the study indicated that procurement planning has an effect on service delivery in the public sector. It was also discovered that ethical conduct has an effect on service delivery in the public sector and the researcher also found out that the degree of professionalism has an effect on service delivery in the public sector

The study also recommends the following; Corruption should be reduced by enforcing of strict rules and giving penalties, training the recruited workers, the procurement team should carryout research so as to find out a reliable service.

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