1 the Impact of Staff Training on the Performance of Telecommunication Companies in Uganda. a Case Study of Mtn Telecommunication Company, Kampala District

Abstract

The study set out to investigate the relationship between staff training and the performance of Telecommunication Companies in Uganda with the MTN Telecommunication Company as a case study. The study had four objectives: to find out the impact of the nature of staff training on the performance of the MTN Telecommunication Company in Kampala Division, to find out the importance of staff training on the performance of the MTN Telecommunication company in Kampala Division, to find out the challenges faced by staff trainers on the performance of the MTN Telecommunication company in Kampala Division, and, to find out strategies employed to overcome challenges faced by staff trainers at the MTN Telecommunication Company in Kampala Division.

The study used a case study strategy which is the MTN Telecommunication Company and an explanatory research design. To achieve the set objectives the researcher used stratified random sampling and convenience sampling in sample selection. The total number of respondents was 50 that comprised of; newly recruited, retired, and management staff as well as both present and past MTN Telecommunication Company subscribers.

The study revealed quite a number of things both qualitative and quantitative in nature; for instance there are more male subscribers to the MTN Telecommunication Company compared to the female, the employees of MTN have a relatively good educational background with majority being either diploma or degree holders or even both, at times. The study also revealed that the MTN Telecommunication Company is in position to attract a section of the market but faces challenges retaining them over a long period of time. The research findings revealed that the MTN staff could greatly contribute to the performance of the MTN Telecommunication Company once subjected to the various methods of staff training since the benefits derived fromthe staff training are multi-dimensional and hence MTN stands a better chance of having a competitive advantage over the other Telecommunication Companies in the market.

Conclusively, the researcher found out that the benefits derived from staff training not only outweigh the costs incurred but also enable the MTN Telecommunication Company or another company deal with day-to-day challenges such as skill gap among employees or even high turnover.

The researcher recommends that the management puts into consideration the determinants of staff training before zeroing down on the method of staff training to employ because different employee groups or departments have different training needs at a particular point in time; this will guide management on how to use cost effective methods such as conferencing among others that will help achieve the primary goal of improving the performance of the MTN Telecommunication Company through empowerment of the MTN staff.

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