Skills Management and Employee Attitudes in the Hotel Industry in Uganda Case Study: Mbale Resort Hotel

Abstract

The study investigated the effect of skills management and employee attitudes using a case study of Mbale Resort Hotel. It was guided by three research objectives; to analyze the effect of skills attraction on employees attitudes, to examine the effect of training on employee attitudes, to examine the influence of skills retention initiatives on employees attitudes and to analyze the moderating effect of levels in the organizational hierarchy on the relationship between skills and employee attitude.

The study used a case study design with both qualitative and quantitative approaches. Data was collected from 132 respondents using questionnaires and interview guide. The data was analysed using SPSS statistical version 16 to provide descriptive statistics, carried out correlation as well as regression analysis.

Arising from the above findings it revealed a positive significant relationship between skills attraction (r = 0.635, p = 0.000) with employee attitudes , a positive significant relationship (r = 0.646, p = 0.000) between employee training in skills management and employee attitudes , a positive significant relationship (r = 0.584, p = 0.000) between skills retention and employee attitudes It was therefore concluded that the influence of skills management has a positive and significant relationship with employee attitudes.

Key recommendations included; the need to adopt the use of ICTs like tablets by employees to take orders of their customers, the need to improve on the rewards of employees and ensure that all the employees attracted in the organization have specialized training in hotel management.

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